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All Information About Nazava Water Filters – FAQ

About the Filter

About the Filter

About the Product Warranty

Product Warranty

About the Filter

The filter can be use for 7.000 liters, which means it’s last for around 3 years for family of 5.

We recommend to clean the filter once in two weeks to avoid the outer layer erode. But the filter maintanance depends on your water quality. If the your water is muddy/turbid, please do clean your filter for minimum once in a week.

The filter replacement is depends on your usage. The more you rub the filter, the more fast the ceramic layer will erode. If the filter can fit to the U-Shape Indicator, then your filter needs to be replace with the new one.

The Nazava water filter is designed to remove bacteria from water. However, it also makes murky water clear and removes some chemicals. Nazava is more effective in removing bacteria than boiling is so, a Nazava water filter can always be used to replace boiling. Here is several conatminans that can be filtered by Nazava Water Filter :

Bacteria (tested by WHO) 99.9%
Iron (Fe) 90%
Manganese (Mn) 50%
Hardness (Ca & Mg) 0-10%
TDS 0%
Humic Acids (peat) Coagulate with PAC
All other chemicals Should not exceed local drinking water guidelines
Turbidity (murkiness) No limit, tested until NTU279

Thus, Nazava is unable to filter salt water. You can read here for more complete data.

About the Product Warranty

Except for clean water products and spare parts, all Nazava drinking water filter products are covered by a warranty with terms and conditions that can be seen here.

Activate the warranty for your Nazava water filter product by scanning the barcode on top of the container cover or the product body, or visit this page.

The filter’s warranty is 1 year and can be claimed if the product defects due to production errors or breaks/cracks in the box, not due to user error, for instance, broken due to improper handling or installation, it cannot be claim.

The warranty also can be claim if there is any defect due to the shipment, but the buyer should send the proof by photos and videos. For the warranty’s policies details can be seen here.

The Nazava Water Filter product is guaranteed for 1 year from the date of purchase.

The warranty can be process with just the product replacement according to the condition of the damage or problems experienced by the buyers.

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